Celebrating Associations: EAST

Celebrating Associations is a series produced by .orgCommunity, celebrating the achievements of associations and the great impact on the industries they serve.

CelebratingAssociations-Dots-LessTextAssociation and History: The Eastern Association for the Surgery of Trauma provides a forum for the exchange of knowledge to advance the care and rehabilitation of the injured patient. EAST places particular emphasis on interdisciplinary collaboration, scholarship, fellowship and developing leadership among young surgeons active in the care of the injured patient. It was founded in 1987 by a group of surgeons who wanted to provide an opportunity for young, aspiring trauma surgeons to exchange knowledge, discuss advancements in patient care and develop their careers within the discipline of surgery.

About Its Members: EAST has more than 2,000 members. Qualification for active membership requires an applicant to be a licensed physician, active in the field of trauma residing in the United States or Canada and in possession of a valid certificate from a surgical board which is a member of the American Board of Medical Specialties or the Royal College of Physicians and Surgeons of Canada. Other types of membership are also available.

We’re celebrating EAST because … A very simple change, adding a tagline to its established logo, help provide guidance to EAST’s staff and volunteer leadership on where they should focus their time and efforts.

And also because … By restructuring its governance structure, EAST has empowered a large share of its membership to get more involved in (and enthused about) the organization. Meanwhile, EAST has identified new ways to connect with its younger membership and to stand apart from similar organizations.

We’ll learn more in an interview with Christine Eme, EAST’s executive director.

Q. What do you think EAST has done particularly well in the last couple of years?

A. Because our name doesn’t really explain who we are, and it doesn’t really tell people who we are and what we do, I encouraged the EAST board to look at doing a quick tagline, not a redo of the logo, but to add something that succinctly captured who we are and what we do. So a year ago, we approved the addition of our tagline: Advancing Science, Fostering Relationships, and Building Careers. And that complements EAST’s five strategic goals, which I think do a nice job of explaining what EAST is and why EAST exists. But those (goals) aren’t as visible or prominent in our communications branding, so I wanted something short and sweet to be able to explain it. The tagline has really helped the volunteer leaders and myself focus on what we’re doing and what we’re all about. It really does a nice job of summarizing what the organization is about, which is the development of the younger trauma surgeon.

When we’re looking at new initiatives, or reviewing old initiatives, I always have the leadership try to tie it back to a strategic goal, the mission of the organization and now this tagline. And if we really can’t, then should we be doing it? I think the organization, the board and the other volunteer leaders have really embraced this tagline, because we’re certainly about science but also about that career development and relationship development, which is a little bit unique for a medical association.

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The 2015 EAST Board of Directors and Section Chairs, gathered together at the organization’s 29th Annual Scientific Assembly in San Antonio, Texas, in January 2016. Photo by Frank Conorozzo, Full Capture Photography.

Q. How do you accomplish that relationship development?

A. We also underwent a restructuring of our organizational structure and our governance structure, where we identified strategic divisions and sections (i.e. committees), that fall under the divisions. We’ve really empowered a larger representation of our membership; individuals who are serving on the sections are more empowered to identify and develop new initiatives, implement current and existing initiatives, improve current initiatives and really be engaged. This new structure was approved in January 2015 but we’d been working toward the concept of the structure for two years. I’ve really seen an increased engagement and involvement and participation by individuals who are the volunteer leaders of EAST. Whereas in the past it was driven by the chair of a particular committee, there is more involvement from all of those serving on the sections of the organization. That’s really been satisfying for me to witness. There also seems to be an enthusiasm from the volunteer leaders that had previously been lacking.

Q. What’s a particular challenge that EAST faces?

A. It’s a challenge that probably existed several years ago and it’s not as challenging as it once was. That is being seen as a “player” in the trauma association community. Our related organization, the American Association for the Surgery of Trauma (AAST), is totally independent but related. EAST and AAST have a nice collaboration between the two organizations and mutual respect between the two organizations. We all have things to offer, and we’re not trying to duplicate what each other is doing. We’re complementing what the other organization is doing and that has been a goal for both organizations.  Achieving this goal is somewhat due to the staff of the two organizations – we’ve worked to improve the relationship between the two organizations. There still continues to be a healthy competition between the groups, but we’re also working to identify unique and different things that we’re doing, and those are things that may complement what AAST and other trauma-related organizations are doing.

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The general session room at the 29th Annual EAST Scientific Assembly, held Jan. 12-16, 2016, in San Antonio, Texas. Photo by Frank Conorozzo, Full Capture Photography.

Q. If you could wave a magic wand and accomplish or obtain anything for EAST, what would it be?

A. That’s a hard one to answer, but I think it would come down to increasing the staff to be better positioned to implement new initiatives and continue to improve on the good things we’re already doing. I think during my tenure I’ve helped the organization be focused and really hone in on what they want to be doing and what we can be doing and doing that very well. I think that’s part of my responsibility – we can’t be all things to all people, so let’s do several things really well instead of many things not so well.

Q. Your Annual Scientific Assembly is unique. Tell us about that.

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The 2016 EAST Foundation dodgeball tournament. Photo by Frank Conorozzo, Full Capture Photography.

A. It’s not your typical Annual Scientific Assembly. We really embrace the balance of science with the importance of networking and relationship building. I introduced a networking event at the meeting a couple years back … and it’s one of the more popular components of our meeting. It’s an opportunity to get face time with trauma leaders.

We really encourage people to have conversations. We have a dodgeball tournament; a bunch of trauma surgeons playing dodgeball – that’s part of not taking themselves too seriously! This organization is committed to providing opportunities for the younger practitioner to engage and talk with the leaders in trauma and acute care surgery. The individuals who are considered those leaders are particularly supportive and committed to that as well.

We also introduced about five years ago the idea of doing community outreach, before the official start of the Annual Scientific Assembly. This will be our fifth year offering an event at a local area high school speaking to students about the dangers of distracted and impaired driving. After the 2016 program EAST will have reached nearly 2,000 high school aged children. I’m proud of this program and the impact it has had each year on the local community where EAST hosts its Annual Scientific Assembly.

Q. What do you think the biggest challenge facing associations over the next 10 years will be?

A. Relevance. It’s a buzz word, but it’s important (when) there’s an association for everything. For instance, the trauma community is not a huge community, but there are three major associations related to trauma. How do you maintain your membership, and also make it a membership that they find worthwhile, not just write a check? Also, there’s so much available online and through other channels that doesn’t cost them anything. So how do we deliver these things in a unique way that perpetuates that community? The relevance issue is going to be the challenge.

The other challenge is keeping the volunteer leaders that you have involved and giving them meaningful things to do. There are people who will volunteer just to add it to their resume, we all get that. But if you’re not doing a good job of identifying the prime initiatives you want done, or the goals for the volunteer leaders, and then empowering them to be creative and do something with it, that is something at risk as well.

Q. What do you enjoy most working for EAST?

A. It’s a small staff, but I enjoy that. I have a great leadership and board that really allows me to do my job, to be the association professional and they appreciate and want to hear what I have to offer. I feel I’m able to talk candidly and openly with them about things. I really enjoy that, and I think they respect my position and knowledge as much as I respect their position and their passion for the organization. I thank them every year on the anniversary of my employment for the opportunity to work with them.

Share YOUR Story: What great things is your association doing for its industry or for its operations? Contact heather@orgcommunity.com for details about submitting a story or to be interviewed.

Not yet a member of .orgCommunity? Invest in yourself and your organization by joining the .orgCommunity, which nurtures innovation in leaders through peer-to-peer interactions and programming.

 

 

 

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Celebrating Associations: The Joint Commission

 

Celebrating Associations is a weekly blog produced by .orgCommunity, celebrating the achievements of associations and the great impact on the industries they serve.

CelebratingAssociations-Dots-LessTextAssociation and History: An independent, nonprofit organization, The Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. TJC seeks to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.

Founded in 1951, TJC is the nation’s oldest and largest standards-setting and accrediting body in health care. TJC evaluates and accredits nearly 21,000 health care organizations and programs in the United States. To earn and maintain TJC’s Gold Seal of Approval®, an organization undergoes an on-site survey by a Joint Commission survey team at least every three years. (Laboratories are surveyed every two years.)

TJC is governed by a 32-member Board of Commissioners that includes: physicians, administrators, nurses, employers, quality experts, a consumer advocate and educators. TJC employs approximately 1,000 people in its surveyor force, at its central office in Oakbrook Terrace, Ill., and at an office in Washington, D.C.

We’re celebrating TJC because … of its Speak Up™ patient health and awareness campaign, which recently added “reduce admissions” and “safe use of antibiotics” to its growing list of more than 20 topics. According to a 2014 survey, 86 percent of the approximately 1,600 respondents want TJC to sponsor more campaigns; 80 percent are very likely or somewhat likely to recommend the program to a colleague; 67 percent use Speak Up information in patient educational materials; 62 percent say Speak Up empowers and educates patients and makes them a partner in their care; and nearly 50 percent use the information for staff education.

We’ll learn more in an interview with Dawn Glossa, MPA, TJC’s director of corporate communications.

Q: What inspired the launch of the Speak Up™ patient safety awareness campaign?

A: In March 2002, TJC launched its Speak Up™ patient safety program. Over time, the program has expanded to more than 40 countries and features infographics, animated videos, brochures and posters. The program urges patients to:

  • Speak up if you have questions or concerns.
  • Pay attention to the care you get.
  • Educate yourself about your illness.
  • Ask a trusted family member or friend to be your advocate (advisor or supporter).
  • Know what medicines you take and why you take them.
  • Use a health care organization that has been carefully checked out.
  • Participate in all decisions about your treatment.

Speak Up was created to support our mission in providing safe care for everyone.

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The Joint Commission is located in Oakbrook Terrace, Ill. Photo courtesy of The Joint Commission.

Q: What is the purpose of the campaign?

A: Speak Up information is used for public service announcements, websites, community newsletters, health fairs, closed circuit patient education television, and staff orientation. The popular animated videos have been downloaded by organizations in more than 70 countries. In a survey conducted in 2014:

  • More than 67 percent use Speak Up information in patient educational materials.
  • 62 percent said Speak Up empowers and educates patients and makes them a partner in their care.
  • Nearly 50 percent use the information for staff education.

Q: How often are new topics added? How are they determined?  

A: New topics are determined by surveying customers on what issues are “keeping them up at night” along with paying close attention to public health issues that are bubbling up. We chose three topics annually based on this data.

Q: What campaign features are most popular (Infographics? Animated videos? Brochures/posters?)

A: In 2015, we introduced the infographic to replace the brochure and posters—it has been very popular. Our videos are still the most favorite.

Q: How is the campaign’s success measured?

A: We don’t have a set measure for success, but rather focus on how many folks we are reaching. We are in 40 countries in print and 70 in video, and produce Speak Up in English and Spanish. Many others have translated them in their native language. 

Q: Did TJC anticipate this type of impact? Do these results exceed expectations, or does this just prove the campaign is on target?

A: Not at all what we expected. The growth of the program surprised us, but we are thrilled that it is being used with such reach. This growth shows that patient safety is an important topic.

Q: Who is the target audience?

A: Targeted audiences include anyone who has an interaction with one of our accredited customers. We accredit: hospitals, behavioral health organizations (including foster care, rehab, therapy), rehabilitation hospitals, ambulatory care organizations, nursing care centers, and home health agencies.

Q: What is the staff vs. volunteer involvement in shaping this campaign?

A: We rely on our internal experts, which include: physicians, nurses, therapists, and other health care professionals. We also work closely with medical specialty societies for content expertise.

Q: Explain what impacted the design and technical choices for the videos, infographics, etc.

A: The goal of Speak Up was to assure that it was appealing to all audiences. The video format is engaging and easy for all ages and education levels to understand. The infographic adds a modern way to portray the information clearly.

Q: What is the annual campaign budget?

A: We spend approximately $20,000 in production costs each year, with internal staff talent for development.

Q: Any parting thoughts?

A: Sometimes looking at your mission can also allow you to give your membership an extra piece of value. Our Speak Up program allows us and our customers to improve patient safety.

Share YOUR Story: What great things is your association doing for its industry or for its operations? Contact heather@orgcommunity.com for details about submitting a story or to be interviewed.

Not yet a member of .orgCommunity? Invest in yourself and your organization by joining the .orgCommunity, which nurtures innovation in leaders through peer-to-peer interactions and programming.